Logistics Policy

Logistics Policy
1. OUPES offers Free Shipping excluding Alaska, Hawaii, Guam,and Puerto Rico on all items and
we only service US. All orders are shipped out via UPS or USPS or FedEx, the delivery will
typically take 3 to 5 days, depending on your destination and the shipping carrier.
2. We do not deliver to P.O. Boxes and APO/FPO addresses.
a. Customers need to check the product for damages before signing for receival. If there are
any problems, please contact OUPES and provide the corresponding certification or
proof. When signing receival for products, the customer needs to check whether the product
is intact and undamaged. If left unchecked, it will be deemed that the customer considers
that the product is functioning and not damaged. If the product is damaged during
transportation, please contact OUPES within 24 hours;
b. In the event that the customer sends a product to OUPES without advance
authorization from OUPES ’s after-sales team, OUPES has the right to reject the package, and
any loss or damage shall be covered by customer;
c. If the customer sends a product back to OUPES by COD(cash-on-delivery) without
authorization of OUPES in advance, the package may be rejected due to payment
failure; the customer shall bear any direct or indirect loss during this operation;
d. The customer shall send back the product to the specified and unique address according to
instruction of the OUPES service team.In the event that a product is sent to any other
address by mistake, OUPES shall not be responsible for safety or transferring of
product, even if the address is relevant to OUPES ;
e. The customer needs to make sure that the receiving addresses are correct and are
updated. If the receiving address provided by the customer are wrong, or the recipient
refuses to receive the product, the loss caused shall be covered by the customer.
f. Customs Clearance: OUPES will not bear any customs clearances incurred.
This limited warranty policy only applies to OUPES 's products purchased in the North
America through formal channels.